Here's the full audio of the Comcast customer service call we aired this morning.  These people were calling to shut off their cable and internet service because they were switching to another provider.  What you'll hear on the recording is the husband, Ryan Block, trying to get the customer service rep to simply shut off the service.  He began recording the call after his wife tried (unsuccessfully) to terminate the service with the same agent for 10 minutes.  Obviously, the rep wasn't convinced they REALLY wanted to cancel with Comcast, huh?

Here's Comcast's response to the matter:

We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.