Woman Leaves Angry Yelp Review, Restaurant Calls Her Out for Pooping Herself
More restaurants are standing up for themselves when they get angry Yelp reviews. They might still be losing the war, but they won this battle.
A woman who goes by the name "Emma C." left an angry Yelp review last Thursday about Nick's Riverside Grill in Washington D.C. She said they double charged her for a drink, and didn't return her phone call about it. So she gave them a one-star rating, and told people to never go there. Here's the full review:
NEVER GO AGAIN！WORST SERVICE！I went there for happy hour and they hold my card at the bar. Charged me two drinks and more while I only ordered one hh drink. I asked the bartender, he said he didn’t have the right to change the bill and asked me to call the managerlater since he’s out. I called and they just said manager is really busy and will call me back. As u can figure, no call at all. And they post the charge without my signature! I didn’t sign the bill!! If u swipe my card wrongly for someone else, I’m not the one paying for it.
The next day, the manager posted a reply that said they did call back, and she didn't return their call. They also said she had two drinks, not one. Then they completely flipped the script and called her out for pooping her pants in the middle of the restaurant. Here's their full reply:
Hi Emma, We would like to address your complaint from the other evening. First of all, a manager did call you back, left a message and you chose to not return that call, probably because you didn’t want to discuss the event’s that occurred at our establishment that evening. We spoke to both bartenders and they are both confident that you did in fact have 2 happy hour drinks. You aren’t hard to forget considering… Out of compassion and being decent human beings we did not charge you a waste removal fee. We were trying not to cause anymore embarrassment or humiliation to you. But after receiving your phone call and seeing this review on yelp, we feel we are justified in defending ourselves. The fact of the matter is you lost control of your bowels in the middle of our restaurant, and you proceeded to sit in it for the remainder of the evening, making more of a mess. We had to reroute our other patrons so they didn’t walk through your mess, causing quite a scene. You then proceeded to throw your underwear away in our trash can and our poor manager working that night was left to clean up your feces. So for you to have the audacity to leave this review when we went above and beyond to make sure you were taken care of is petty and ridiculous. We hope in the future you will think before you act. We would be happy to refund your entire bill with the understanding you will never return to any of our establishments until you are potty trained
For what it's worth, two of Emma's friends are claiming it's not true. They said online that someone did defecate in the restaurant while they were there, but it wasn't her. The restaurant claims they have the whole thing on video though.
Read more at Washington City Paper.