First Day On The Job
Usually the first day of a job can be a little nerve-racking for most, but for 911 operator Crystal Morrow it was way worse. 4 hours into Crystal's first day as a 911 operator, she received a call, her father went into diabetic shock. Thanks to her training she stayed calm and helped save her father's life.
Crystal Morrow says she had answered about 40 calls that Monday including a burglary in progress and a house fire. Morrow was surprised when she heard a familiar voice on the other end of a call.
Morrow's aunt dialed 911 and Morrow picked up. Her father had gone into diabetic shock.
"I did freeze, my hands froze over the keyboard, but I knew I had to get the call in," says Morrow.
Morrow walked her aunt through what she had to do and got an ambulance to her father. Her colleague, Danielle Harvey says she handled the call well.
"She took the entire call and then she got up after the call and stepped outside," says Harvey. "I went to check on her and told her to go see about her family."
Morrow says she owes her calm reaction to Harvey's training. The training Morrow received played a large role in Harvey's nomination for a national award.
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